Safety
Last updated 9 October 2026
How JessChat handles abuse, and where the line sits between investigating a report and reading private conversations.
Blocking
Blocking someone stops them reaching you. A blocked account cannot message you or call you. You can see everyone you have blocked in Settings, and you can unblock at any time.
Blocking is yours alone — it needs no report, no review and no reason, and the other person is not told you did it.
Reporting
You can report an account, a single message, a photo or video, or a group.
When you file a report you describe what happened in your own words, and you can attach the specific message or file you are reporting. That description is read by the moderator who reviews it, and it is the most useful part of the report — what you write there is usually what decides whether the report can be acted on.
Reporting is separate from blocking. You can do either, or both.
What happens after a report
A moderator takes the report and reviews it against the Community Guidelines.
If a report is upheld, enforcement is a separate decision, made deliberately. Upholding a report does not automatically suspend anybody.
Every action a moderator takes on an account — a suspension, a ban, a reinstatement, a verification — requires a stated reason and is written to an audit log that cannot be edited afterwards.
Appeals
If your account is actioned, you can appeal by emailing [email protected]. Someone other than the person who made the original decision reviews it. Suspensions can be lifted, and a ban can be reviewed.
What moderators can and cannot see
This is the part most worth being precise about.
Being a moderator does not come with the ability to read conversations. The moderation tools have no feature that opens a thread, reads a message, or plays back a call. The only message or media content a moderator can see is content that somebody attached to a report about it.
That limit is enforced by the server, not by the dashboard — it is not a matter of staff choosing not to look, and it is not removed by having a more senior role.
What a moderator can see is account-level information: the account’s details, the reports filed about it and by it, and the record of actions staff have already taken on it.
Risk signals
JessChat looks at patterns of behaviour — for example an account messaging a large number of strangers in a short time — to decide which reports to look at first.
These signals order a queue. They are not a finding of guilt and they do not action an account on their own. A person reviews the report and makes the decision.
Your account and your devices
Every device signed in to your account is listed in Settings, with the device name, when the session started and when it was last used. You can end any session you do not recognise, and ending it signs that device out immediately.
If you think someone else has access to your account, end their session and change your password.
What JessChat does not do
JessChat is not end-to-end encrypted. Messages are stored in a form our servers can read — that is what allows them to reach your other devices and the people you send them to. We say so here for the same reason the Privacy Policy does: implying more protection than exists would change what you choose to send.
If you need end-to-end encryption, JessChat does not currently provide it.
Reporting a security problem
If you have found a vulnerability, email [email protected] rather than filing a report in the app.
Child safety
JessChat is not for people under 13. If you believe a child under 13 has an account, or you have seen content that endangers a child, report it in the app and email [email protected] so it is seen quickly.